Delivery Information – TerraKit

At TerraKit, we’re committed to delivering your gardening tools and accessories promptly, securely, and in excellent condition. Please review our delivery options, timeframes, and important guidelines below.

1. Delivery Options & Timeframes

We currently offer the following services:

  • Standard Delivery: 4–7 business days

  • Express Delivery: 2–4 business days

  • Priority Delivery: 1–2 business days

📌 Processing Times:

  • Orders placed before 1 PM (local time) are processed the same day.

  • Orders placed after 1 PM are processed the next business day.

  • Deliveries occur Monday to Friday, excluding weekends and public holidays.

2. Shipping & Handling

Small Items (Under 5kg)

Shipped via reliable courier partners.
➡️ Tracking number provided upon dispatch.

Medium to Large Tools (5kg–25kg)

Require extra packaging and handling.
➡️ Delivery date must be selected at checkout.
➡️ Recipient must be available to receive the delivery.

Oversized or Bulk Orders (Over 25kg)

Shipped via pallet or freight service.
➡️ Pre-delivery coordination required for placement and access.
➡️ Our team may contact you for additional details.

3. Delivery Charges

  • Shipping costs vary by order weight, size, and delivery location.

  • Final charges are calculated at checkout.

  • Free shipping offers (if any) will be applied automatically based on promotions or order value.

4. Important Delivery Notes

  • Ensure someone is available to receive the order. TerraKit is not responsible for packages left unattended.

  • Weather delays or courier service limitations may affect delivery times. We’ll notify you of major disruptions.

  • Some remote or restricted areas may have limited delivery options.

5. Tracking & Delays

  • You’ll receive an email with tracking details once your order ships.

  • In the case of a delay, please allow a reasonable timeframe before contacting support.

  • We’ll provide updates for any significant delays or disruptions.

6. International Shipping

Currently, TerraKit ships only within USA.
📦 International shipping will be announced as it becomes available.

7. Changes or Issues with Delivery

  • Please double-check your shipping address at checkout. We are not responsible for missed deliveries due to incorrect addresses.

  • For special delivery requests or changes, contact us as soon as possible after placing your order.

  • If an item is damaged in transit, notify us within 48 hours of delivery for assistance.

8. Contact Us

Need help or have a delivery-related question?

Contact Us:

Thank you for choosing TerraKit — delivering tools that help your garden thrive.