Return Policy – TerraKit

At TerraKit, we want you to be completely satisfied with your purchase. If you need to make a return, please review the guidelines below to ensure a smooth and hassle-free process.

1. Return Eligibility

  • You must notify us within 14 calendar days of receiving your order to initiate a return.

  • After approval, you have another 14 calendar days to return the item(s).

  • Only non-perishable items (e.g., gardening tools and accessories) are eligible.

  • Perishable goods (like live plants, soil, or fertilizers) cannot be returned unless damaged or defective.

  • Custom or made-to-order items are non-refundable.

2. How to Request a Return

To initiate a return:

  1. Contact Us and we will get back as soon as possible
  2. Our team will review your request and provide return instructions, including the return address.

  3. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

  4. Please ensure the item is securely packed in its original packaging.

🚨 Returns must be shipped to our designated warehouse — not our office address.

3. Item Condition Requirements

  • Items must be unused, in their original packaging, and in resalable condition.

  • Tools and accessories must show no signs of use or alteration.

  • We do not accept returns on perishable items unless they are defective on arrival.

4. Refunds

  • Once your return is received and inspected, we will issue your refund within 14 days.

  • Original shipping fees are non-refundable.

  • Refunds are made to the original payment method and may take 3–5 business days to reflect in your account.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of receiving your order.

  • Email us with clear photos of the damage or incorrect item.

  • We will arrange for a replacement or full refund at no additional cost.

6. Non-Returnable Items

  • Perishables (e.g., live plants, soil, fertilizers), unless defective

  • Custom or special orders

  • Used, damaged, or altered products

7. Important Notes

  • We are not responsible for lost or damaged returns caused by improper packaging or shipping.

  • Ensure your return is tracked and insured to avoid issues.

  • TerraKit reserves the right to refuse returns that do not meet our policy requirements.

8. Need Help?

We’re here to assist you!
Visit our Contact Us page for more options.

🌿 Thank you for shopping with TerraKit — helping you grow with the best tools and care.