Terms and Conditions

Welcome to Terrakit! By accessing our website and purchasing from us, you agree to the following Terms and Conditions. These terms define the rights and obligations of both Terrakit and our customers. Please read them carefully before making a purchase.

Article 1 – Definitions

  • Cooling-off period: The 14-day window in which consumers may cancel their purchase without giving a reason.

  • Consumer: A natural person acting outside their trade, business, or profession who purchases from Terrakit.

  • Day: A calendar day.

  • Duration transaction: A contract involving regular supply of products or services.

  • Durable medium: Any tool (e.g., email or PDF) that enables information storage for future reference.

  • Right of withdrawal: The consumer's right to cancel the purchase within the cooling-off period.

  • Entrepreneur: Terrakit, offering products/services online.

  • Distance contract: An agreement made without physical presence, using remote communication.

  • Remote communication technique: Any means (e.g., website, email) used to conclude a contract remotely.

  • General Terms and Conditions: The current set of terms that apply to all transactions with Terrakit.

Article 2 – Applicability

These Terms apply to every offer, order, and distance contract concluded between Terrakit and the consumer.
They are made available before checkout and can be stored electronically.
If specific product or service conditions apply, they supplement these terms. In case of conflict, the most favorable term for the consumer applies.

Article 3 – Company Details

  • Business Name: Tgmes Limited

  • Company Registration Number:78153481

  • Registered Address: FLAT B01, 2/F, KIN TAK FUNG IND BUILDING, 174 WAI YIP STREET, KWUN TONG HONG KONG

Article 4 – The Offer

All offers by Terrakit are non-binding and may be revised.
Each offer clearly states:

  • Product description and images (illustrative purposes only)

  • Total price (excluding applicable taxes and shipping)

  • Shipping costs, if any

  • Right of withdrawal (if applicable)

  • Payment, delivery, and fulfillment methods

  • Validity period of the offer

  • Any other relevant terms

Article 5 – The Contract

A contract is concluded once the consumer accepts the offer and complies with the stated conditions.
For electronic purchases, acceptance is confirmed digitally, and Terrakit ensures secure data handling.
We reserve the right to refuse or cancel an order with valid justification.

Article 6 – Right of Cancellation (Withdrawal)

Consumers have 14 days from product receipt to cancel their purchase.
To exercise this right:

  • Notify us in writing or via email within the cooling-off period.

  • Return the product in original condition with all packaging and accessories.

  • Returns must be initiated within 14 days of cancellation notice.

Article 7 – Return Costs & Refunds

  • The consumer bears the cost of return shipping.

  • Refunds will be issued within 14 days of product return or proof of return.

  • Refunds include the product cost and standard shipping, if applicable.

Article 8 – Pricing

  • Prices are valid during the promotional period or until changed on the website.

  • Terrakit is not liable for typographical errors in pricing.

  • Consumers are responsible for applicable customs duties, VAT, or import taxes.

Article 9 – Product Conformity & Warranty

Products will match descriptions and function as intended.
Defects must be reported within 14 days of delivery.
Warranty does not cover:

  • Improper or negligent use

  • Third-party modifications or repairs

  • Normal wear and tear or environmental damage

Article 10 – Delivery & Fulfillment

  • Orders are shipped to the address provided at checkout.

  • Delays will be communicated; consumers may cancel and receive a full refund.

  • If a product is unavailable, a replacement may be offered. Acceptance is optional.

Article 11 – Duration Contracts

  • Ongoing contracts can be terminated by either party with one month’s notice.

  • Fixed-term contracts will not auto-renew unless explicitly agreed.

  • Contracts longer than one year may be canceled after 12 months, with a one-month notice.

Article 12 – Payment

  • Payment is due at checkout or within the stated term.

  • Consumers must report any errors in billing or payment details promptly.

Article 13 – Complaints Procedure

  • Submit complaints within 7 days of discovering an issue.

  • We respond within 14 days. If longer resolution is needed, we will communicate the timeline.

  • Valid complaints may result in refund, exchange, or alternative resolution.

Article 14 – Disputes

We aim to resolve disputes amicably.
Unresolved matters will be subject to applicable local consumer law and jurisdiction.

Article 15 – Changes to These Terms

Terrakit may update these Terms and Conditions.
Changes will be published on our website. Continued use of the site implies acceptance of updated terms.

By purchasing from Terrakit, you agree to these Terms and Conditions.
Thank you for trusting us with your gardening needs — we’re here to help you grow! 🌱